SHIPPING INFORMATION

Orders placed and paid for before 2pm Monday through Friday (EXCLUDING PUBLIC HOLIDAYS) will be processed and dispatched to our courier partners within 1 working day. Thereafter, delivery is within 1 to 4 working days nationwide.
Orders paid for via debit or credit card are usually picked up by our courier partners on the same day.
Orders paid for via bank deposit are picked up by our courier partners the next working day after payment is confirmed.
Orders placed and paid for after 2pm or on weekends and public holidays will be picked up by the courier company on the next working day.

    Please note that we do not ship on weekends or public holidays.

    Customers will receive a shipment confirmation email. Where available, the email will include tracking information when the order has shipped.

    All orders are shipped via FedEx or DHL and require a signature upon delivery.

     

    DELIVERY TIMELINES

    Processing time Shipping duration Estimated delivery
    Within Lagos 1 to 2 working days 1 to 2 working days 2 to 4 working days
    Metro Abuja and Port Harcourt 1 to 2 working days 1 to 2 working days 2 to 4 working days
    Rest of Nigeria 1 to 2 working days  1 to 3 working days 2 to 5 working days

     

    Please note that FedEx and DHL do not deliver on weekends or public holidays.

     

    NEXT DAY IN-STORE PICKUP IN OPEBI

    You can pick up your online order from our Opebi store at Pentagon Plaza, 23 Opebi Road Ikeja Lagos between 10am and 6pm the next working day after you place your order

    Orders placed before 2pm can be collected between 10am and 6pm of the following day. Orders placed and paid for after 2pm can be collected on the third day.

    For example, if you place and pay for your order before 2pm on Monday, you can go and collect it in store on Tuesday. If however the order is placed after 2pm, it will be ready for collection in store on Wednesday

    PLEASE NOTE THAT SAME DAY COLLECTION IN STORE IS NOT AVAILABLE

     

    SHIPPING CHARGES

    Delivery is FREE in Lagos and for all orders above ₦50,000.

    For orders outside Lagos which are under ₦50,000, delivery cost₦2,000

     

    FAILED DELIVERIES

    Our courier partners will usually call before making a delivery attempt. If they are unable to deliver a package or reach the customer on the phone to schedule a re-delivery, the package will be taken back to their local depot where it can picked up at the customer's convenience.

     

    INTERNATIONAL DELIVERY

    Please order directly from our secure international store at https://intl.azarai.com

     

    EXCHANGE POLICY 

    We offer exchanges for size on all regular-priced Azarai items within 7 calendar days. To exchange a ring you have purchased online please contact customer service on 0700-5556060.

    The steps to exchange a ring are as follows:

    1. Contact customer service on 0700-5556060 and request to exchange a ring you purchased online
    2. Send the ring back to us at Pentagon Plaza, 23 Opebi Road, Ikeja Lagos. You can send the ring back to us using your own delivery company or you can use our Fedex or DHL account and drop it off at the nearest Fedex or DHL office. For most customers this is the less expensive option as they can take advantage of our heavily discounted shipment rates
    3. Your old order will be cancelled and we will create a new order for the new size you require and send the new ring to you once we receive payment for shipping

    If you choose to use our courier account for your exchange, there would be a surcharge to cover the cost of shipping the old ring back to us and us shipping the new ring to you. If you are within Lagos the cost is ₦1,000. Outside Lagos the cost is ₦4,000.

    PLEASE NOTE THAT IT IS NOT POSSIBLE TO EXCHANGE ONLINE PURCHASES IN ANY OF OUR PHYSICAL STORES

     

    CLEARANCE AND EJ COLE

    All Clearance and EJ Cole items are FINAL SALE and cannot be exchanged or returned under any circumstances. Please be sure of your size before you order

    Help

     

    Ordering and Payment
    Shipping and Exchanges
    Warranty and Repairs
    FAQs
    Request a catalog
    Contact us

    Customer Service
    Email: info@azarai.com
    Phone 1: 0700 5556060
    WhatsApp: 0806 6558014
    WhatsApp: 0809 1423229

    Opening Hours:
    Monday to Friday: 10am - 6pm
    Saturdays: 11am - 6pm
    Public Holidays: 11am - 6pm
    Sundays: CLOSED