Frequently Asked Questions

Here are some common questions we receive from customers. If you have other questions, please just email customer service at hello@azarai.com or send us a message on our contact page

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  • Ordering
  • Payment
  • Shipping
  • Product

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us a message on WhatsApp and we will get back to you ASAP!

Ordering

Yes for ₦10,000 per ring. Engraving takes 7 working days.
We offer a one year warranty on our rings which covers cleaning and polishing ONLY. After one year we can still undertake repairs in our workshop for a nominal fee. You can get full details of our warranty policy here
Please bring it back in-store within 7 days for a free exchange which is subject to availability.

If we don’t have the size you require available we can resize the ring for an additional ₦10,000 per ring.

Please note that resizing takes 14 working days.

A band is a wedding band for the bride or for the groom.

A bridal set consists of two rings: an engagement ring as well as a matching wedding band for the bride only.

You can use our online ring size guide here https://www.azarai.com/pages/ring-size-guide

Payment

We offer several payment options including payment via debit card or bank deposit.

Please view full details about payment here

All our deliveries are via DHL and unfortunately they don't support payment on delivery.

You can visit any of our stores in Lagos or Abuja to make your purchase in person. <>Please view a list of our store locations here

Please contact a member of our customer service team on WhatsApp by clicking this link. We would need the name on the account you paid with as well as an order number to track your payment

Shipping

Deliveries are via DHL and take 2-3 working days in Lagos, Abuja and PH and 2- 5 working days for the rest of the country.

Delivery is free for orders above ₦100,000.

Otherwise delivery in Lagos is ₦3,000 and delivery outside Lagos is ₦5,000.

Yes we do. Please take a look at our international shipping page for more details https://www.azarai.com/pages/international-orders

Product

You can either buy a bridal set and a band for the groom, or an engagement ring and two bands for the bride and groom. You can also follow the link below to see our premade trio sets https://www.azarai.com/collections/trio-sets
We design and manufacture all our rings and we don't sell by weight
All of our rings are genuine solid gold and sterling silver so they won't fade or "wash". Please bear in mind however that all jewelry requires care, so cleaning and polishing from time to time will help your jewelry preserve its beauty
Yes all our gold products are either 9, 14, or 18 carat gold, we do not carry any gold plated products
Still have questions? Get in touch