Repairs
GENERAL INFORMATION
- All AZARAI rings come with a one-year limited warranty which covers ONE complimentary cleaning. Please note that rhodium-plating is an additional charge
- We can complete all other repairs in our workshop for a nominal fee. A receipt MUST accompany all warranty repairs
- Without a receipt, repairs are chargeable, so please retain your receipts after purchase
- Repair services in our workshop are available to Azarai customers only. We are unfortunately unable to accept repair work for non-Azarai purchases
STANDARD REPAIRS
All standard repairs and customizations are sent to our jewelry workshop locally and require FOURTEEN working days for completion.
The FOURTEEN working days excludes weekends, and public holidays so please plan accordingly.
Please see below our current prices for standard customizations and out-of-warranty repairs.
ALL PRICES ARE PER RING
| Ring engraving | ₦5,000 |
|---|---|
| Cleaning and rhodium-plating | ₦10,000 |
| Ring resizing | ₦10,000 |
| Accent stone replacement | ₦5,000 |
COMPLEX REPAIRS
We are happy to assist with more complicated repairs outside the scope outlined above. This includes damage due to normal wear and tear and physical damage, whether accidental or otherwise.
Please note that for some complex repairs, there are limitations to what can be repaired locally due to the non-availability of highly technical equipment or raw materials. For this reason, we offer customers a factory repair wherein the repair work will be undertaken in an overseas facility to ensure the best quality.
For factory repairs, the ring is melted down and completely rebuilt from scratch as brand-new. Please note that factory repairs take a minimum of 12 weeks and are only available for solid gold wedding rings. We cannot undertake a factory repair on sterling silver or titanium rings.
In some circumstances, unfortunately, it may not be possible to repair the damaged item.
Please note that all repair due dates are estimates only and could take longer or shorter based on individual circumstances.
EXPRESS FEE
For urgent repairs that are required in less than FOURTEEN working days, an express fee of ₦10,000 is payable.
Express jobs are pushed to the top of the queue and are completed in SEVEN working days.
Please plan accordingly.