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GENERAL INFORMATION

Most orders are processed and dispatched within 1 working day depending on the payment method.

 

WE DO NOT CURRENTLY OFFER ANY SAME-DAY DELIVERY OPTIONS

 

  • Orders placed and paid for before 2pm Monday through Friday (EXCLUDING PUBLIC HOLIDAYS) will be processed and dispatched to our courier partners within 1 working day. Thereafter, delivery is within 1 to 4 working days nationwide. 
  • Orders paid for via debit or credit card are usually picked up by our courier partners on the same day. 
  • Orders paid for via bank deposit are picked up by our courier partners the next working day after payment is confirmed. 
  • Orders placed and paid for after 2pm or on weekends and public holidays will be picked up by the courier company on the next working day.

Please note that we do not ship on weekends or public holidays.

Customers will receive a shipment confirmation email once the order has been processed and dispatched to our courier partners.

Where available, the email will include tracking information when the order has shipped.

All orders are shipped via FedEx or DHL and require a signature upon delivery.


DELIVERY TIMELINES

  Processing time Shipping duration Estimated delivery
Within Lagos 1 to 2 working days 1 to 2 working days 2 to 4 working days
Metro Abuja and Port Harcourt 1 to 2 working days 1 to 2 working days 2 to 4 working days
Rest of Nigeria 1 to 2 working days  1 to 3 working days 2 to 5 working days

 

Please note that FedEx and DHL do not deliver on weekends or public holidays.


FREE IN-STORE PICKUP

We are pleased to offer free in-store pickup in any of our stores in Lagos and Abuja based on the following delivery timelines

 Delivery timeline
Azarai Ikeja 2 working days
Azarai Lekki 3-5 working days
Azarai Abuja 5-7 working days

 

If you need your purchase more urgently, please select the paid delivery options instead at checkout.

Our standard delivery timelines would apply in this case. SAME DAY COLLECTION IN STORE IS NOT AVAILABLE!!!


SHIPPING CHARGES

Within Lagos ₦1000
Outside Lagos ₦2000
Orders above ₦50,000 FREE

FAILED DELIVERIES

Our courier partners will usually call before making a delivery attempt. If they are unable to deliver a package or reach the customer on the phone to schedule a re-delivery, the package will be taken back to their local depot where it can picked up at the customer's convenience.


INTERNATIONAL DELIVERY

Please find out more about our international order process from here: https://www.azarai.com/pages/international-orders

All international orders are shipped securely via DHL in 3 to 7 working days.

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Contact us

Customer Service
Email: info@azarai.com
Click to call: +234 814 9906111
WhatsApp: +234 806 6558014
WhatsApp:  +234 809 1423229

Opening Hours:
Monday to Saturday: 10am - 7pm
Public Holidays: 10am - 7pm
Sundays: 12pm - 6pm